Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit and use the caesarswindsorshows-ca.com website operated under the brand "Caesars Windsor Shows" (Caesars Windsor Shows). It applies to website visitors, account holders (where applicable), individuals who subscribe to marketing communications, and anyone who interacts with our online services. This Policy is effective as of 1 January 2026 and replaces all prior versions of our privacy notices for this site.

Who We Are

Observe: You need to know who is responsible for your data, where they are located, and how to contact them.

Expand: In Ontario, online gambling-related operations are carried out by licensed entities overseen by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. For this informational and promotional site, we align with the licensed operator associated with the Caesars brand in Ontario.

Reflect: We clearly identify the operator and provide a dedicated contact point for privacy matters.

Operator and Controller (for this website):
For the purposes of this Privacy Policy and applicable Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act - PIPEDA - and substantially similar provincial laws), the primary organization responsible for personal information collected via caesarswindsorshows-ca.com is:

Caesars Interactive Entertainment Canada Inc.
Operator of Caesars-branded online offerings in Ontario, including promotional and informational web properties associated with the Caesars Windsor Shows brand.
Jurisdiction of operation: Ontario, Canada
AGCO iGaming Operator Registration Number: OPIG1233978 (status: active, continuously renewed, currently extended to at least 2026).

Legal address and full corporate registry details are maintained with the Alcohol and Gaming Commission of Ontario and applicable corporate registries; they will be provided upon written request for identification and verification purposes.

Data Protection Contact

Data Protection / Privacy Office: Caesars Interactive Entertainment Canada Inc. - Privacy Department
Postal contact: Attn: Privacy Officer, Caesars Interactive Entertainment Canada Inc., Ontario, Canada (full mailing details provided upon request or via official AGCO registry information).
Email: Please use the contact form or email channel indicated in our main Caesars Ontario privacy policy at https://caesars.com/ontario/policies/privacy-policy and specify that your request concerns caesarswindsorshows-ca.com.
Telephone (responsible gambling and support reference): ConnexOntario helpline at 1-866-531-2600 (for mental health and addiction support related to gambling; not a general privacy hotline but may direct you to appropriate resources).

What Personal Data We Collect

Observe: We collect information you provide, information generated by your use of the site, and information from technologies such as cookies.

Expand: Because this site is connected to regulated gambling services, some information may support account security, responsible gambling, and compliance processes, even if the site is primarily promotional.

Reflect: We group data into logical categories so you can understand how and why each type is collected.

1. Identification and Contact Data

Examples: Full name, username, email address, telephone number, postal address, province of residence, preferred language.
How collected: Through registration forms (if offered), newsletter sign-up, event or show ticket interest forms, contest entries, customer service interactions, or when you contact us about Caesars Windsor Shows.

2. Technical and Usage Data

Examples: IP address, device identifiers, browser type and version, operating system, time zone setting, referring URLs, pages viewed, links clicked, date and time of visits, session duration, and error logs.
How collected: Automatically via your browser, server logs, and similar technologies when you access caesarswindsorshows-ca.com.

3. Payment and Transaction-Related Data

Examples: Partial payment card details (tokenized or truncated), payment method type, billing address, transaction identifiers, amounts and currencies, timestamps, and transaction outcome.
How collected: Via our payment partners if you purchase tickets, packages, or other paid services that may be promoted through caesarswindsorshows-ca.com or linked Caesars environments.
Note: Full card numbers and sensitive authentication data are processed by certified payment service providers; we do not store full payment card data on this site.

4. Behavioral and Preference Data

Examples: Show and event pages visited, offers viewed, clickstream data, marketing preferences, responses to promotions, interaction history with emails (opens, clicks), and, where relevant, high-level aggregated information about your gaming activity associated with the Caesars ecosystem (e.g., whether you are an active Caesars Rewards member, without exposing detailed wagering records on this site).
How collected: Through cookies, analytics tools, marketing technologies, and internal systems that connect your account or device to broader Caesars services, where permitted by law and by our agreements with you.

5. Cookies and Similar Technologies Data

Examples: Unique cookie IDs, advertising identifiers, browsing behavior, device and session identifiers, and cross-device linkage information.
How collected: Stored on your device or retrieved from your device when you visit our site or interact with our content on third-party platforms.

6. Customer Support and Communications Data

Examples: Contents of messages sent through forms or email, call notes (if support is provided), feedback, complaints, satisfaction survey responses, and related metadata.
How collected: When you contact us, respond to surveys, or participate in feedback initiatives related to Caesars Windsor Shows.

Legal Basis for Processing

Observe: Canadian privacy law requires that we identify the purposes for which we collect personal information and obtain appropriate consent, subject to certain legal and contractual obligations.

Expand: Some processing is strictly necessary for providing requested services; other processing is based on your consent or our legitimate business interests (as recognized under PIPEDA and comparable provincial laws).

Reflect: We align these bases with international standards such as the GDPR framework, even though our primary regulatory environment is Canada, to support transparency for all users.

1. Consent

We rely on your express or implied consent to process personal information for:
- Sending marketing emails, SMS, or push notifications about Caesars Windsor Shows, promotions, and special offers.
- Placing non-essential cookies (such as analytics and advertising cookies) on your device.
- Processing certain optional data you choose to provide in surveys, contests, or promotional campaigns.
You may withdraw your consent at any time, as described in the "Your Rights" section, subject to legal or contractual restrictions.

2. Contractual Necessity

We process personal information when it is necessary to enter into or perform a contract with you, including:
- Providing access to and maintaining your online account (if applicable).
- Processing ticket or package purchases and delivering related services.
- Handling reservations or bookings connected with Caesars Windsor Shows.
- Providing customer service and resolving operational issues.

3. Legal and Regulatory Obligations

We process personal information where required by law or regulation, including:
- Compliance with AGCO and iGaming Ontario regulatory requirements related to iGaming and associated marketing.
- Compliance with anti-money laundering (AML), counter-terrorist financing, fraud prevention, and sanctions screening requirements, to the extent relevant.
- Responding to lawful requests from law enforcement, regulators, courts, and other government authorities.
- Maintaining records required by corporate, tax, or financial reporting obligations.

4. Legitimate Interests / Reasonable Purposes

We process personal information for legitimate business interests that are balanced against your privacy rights, such as:
- Improving and personalizing the caesarswindsorshows-ca.com website and related Caesars digital experiences.
- Conducting analytics, performance measurement, and audience insights to enhance our offerings.
- Preventing and investigating fraud, abuse, technical security issues, and policy violations.
- Protecting the rights, property, and safety of users, Caesars group companies, and the public.

Purpose of Processing

Observe: You should understand how your information is used in practice.

Expand: Because this site is linked to a regulated gaming and entertainment ecosystem, purposes range from basic service delivery to compliance, safety, and marketing.

Reflect: We categorize purposes and associate them with the data types previously described.

1. Providing and Managing Services

Operating the caesarswindsorshows-ca.com website and enabling you to browse shows, offers, and related content.
Facilitating account creation and management (if available for this site) and linking your profile with broader Caesars services when you choose to do so.
Processing orders, reservations, or ticket purchases associated with Caesars Windsor Shows.
Providing customer support and responding to your questions, requests, or complaints.

2. Safety, Security, and Compliance

Ensuring the security and integrity of our systems, including monitoring for suspicious activities and protecting against unauthorized access.
Supporting responsible gambling initiatives by referencing resources such as ConnexOntario (https://connexontario.ca) and Responsible Gambling Council (https://responsiblegambling.org).
Assisting AGCO, iGaming Ontario, and other regulators in fulfilling oversight functions, where legally required.
Meeting record-keeping, reporting, and audit obligations.

3. Analytics and Service Improvement

Measuring and understanding how visitors use caesarswindsorshows-ca.com, including which content is most popular and how users navigate the site.
Diagnosing technical issues and optimizing performance, load times, and user experience.
Developing new features, promotions, and services related to Caesars Windsor Shows and associated Caesars offerings.

4. Marketing, Personalization, and Promotions

Sending promotional communications about shows, events, offers, loyalty benefits, and related products or services from Caesars Windsor Shows and affiliated Caesars entities, where permitted by law and your preferences.
Personalizing website content, advertising, and offers based on your interests, behavior, and interactions with Caesars digital properties.
Administering contests, promotions, and surveys.

5. Corporate Governance and Business Operations

Managing internal reporting, risk management, and corporate governance for Caesars Interactive Entertainment Canada Inc. and its parent company, Caesars Entertainment Inc. (https://investor.caesars.com).
Supporting potential corporate transactions (e.g., mergers, acquisitions, reorganizations), subject to appropriate safeguards.

Disclosure & Sharing

Observe: We may need to share data with third parties to provide services and meet legal obligations.

Expand: Disclosures are limited and governed by contracts, regulatory requirements, and privacy safeguards.

Reflect: We describe each category of recipient and the circumstances of sharing.

1. Caesars Group Companies

We may share personal information with other companies within the Caesars Entertainment corporate group, including the parent company Caesars Entertainment Inc. and its Canadian and international affiliates, for:
- Integrated customer service and account management.
- Coordinated marketing and loyalty programs (e.g., Caesars Rewards), where permitted.
- Centralized IT, security, analytics, compliance, and audit functions.

2. Payment Processors and Financial Institutions

We share necessary payment and transaction data with:
- Licensed payment service providers for processing your payments securely.
- Banks, card schemes, and financial intermediaries for settlement and chargeback handling.

3. Service Providers and Technical Partners

We engage third-party vendors who provide services such as:
- Website hosting, cloud storage, and content delivery.
- Analytics, performance monitoring, and audience measurement.
- Customer relationship management and email/SMS distribution.
- IT security, incident response, and penetration testing.
These providers are bound by contractual obligations to protect personal information and use it only for the specified purposes.

4. Regulators and Public Authorities

We may disclose personal information to:
- The Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for regulatory, audit, and compliance purposes.
- Law enforcement, courts, and governmental authorities where required by applicable law or where necessary to protect our rights, users, or the public.

5. Advertising and Analytics Partners

With your consent (where required), we may share limited pseudonymous identifiers and behavioral data with:
- Advertising networks and platforms to deliver targeted advertisements.
- Analytics providers who help us understand and improve marketing performance.
These partners are not allowed to re-identify you for their own purposes without a lawful basis and, where applicable, your consent.

6. Corporate Transactions

In connection with a merger, acquisition, reorganization, or sale of assets involving Caesars Interactive Entertainment Canada Inc. or related entities, personal information may be transferred to the acquiring or successor organization, subject to confidentiality and security commitments and, where required, additional notifications or consents.

7. With Your Direction or Consent

We may share your information with third parties when you explicitly request or consent, such as when you link your account to third-party services or participate in joint promotions.

International Transfers

Observe: Data may be stored and processed outside your province or outside Canada.

Expand: Caesars is a global group, with infrastructure and service providers in multiple jurisdictions (including the United States and potentially the European Union).

Reflect: We use contractual and organizational safeguards consistent with Canadian standards and, where relevant, international frameworks.

Destinations of Transfers

Personal information collected via caesarswindsorshows-ca.com may be transferred to and processed in:
- Other provinces within Canada.
- The United States, where Caesars Entertainment Inc. and several of our service providers are based.
- Other countries where our technical or marketing vendors host systems (for example, in the European Union, United Kingdom, or other jurisdictions), subject to contractual safeguards.

Protection Measures

We implement safeguards appropriate to Canadian privacy law, which may include:
- Contractual protections requiring service providers and group companies to comply with applicable privacy and security standards.
- Use of standard contractual clauses or comparable mechanisms when transferring data from jurisdictions that require such instruments.
- Technical measures such as encryption in transit and at rest, strict access controls, and data minimization.
By using caesarswindsorshows-ca.com, you understand that your personal information may be processed in countries that may have different data protection laws than your home jurisdiction; however, we will take reasonable steps to protect your information in accordance with this Policy.

Data Retention

Observe: We only keep personal information as long as necessary for identified purposes or as required by law.

Expand: Different categories of data have different retention periods, especially when regulatory requirements apply.

Reflect: We define indicative timelines and criteria for deletion or anonymization.

Retention Periods by Category

Account, Identification, and Contact Data: Generally retained for the duration of your relationship with us and up to 5 years after your last interaction or account closure, unless a longer period is required for legal, regulatory, or dispute-resolution purposes.
Transaction and Payment-Related Data: Retained for at least 7 years from the date of the transaction to meet financial reporting, tax, AML, and regulatory requirements, where applicable.
Technical and Usage Data: Retained in identifiable form for up to 24 months from collection, after which it may be aggregated or anonymized for analytics purposes.
Marketing and Preference Data: Retained until you withdraw your consent or opt out of marketing, and for a limited period thereafter (typically up to 2 years) to document your preferences, unless longer retention is necessary to demonstrate compliance.
Customer Support and Communications Data: Retained for up to 5 years after resolution of your inquiry or complaint, or longer if necessary in connection with legal claims or regulatory obligations.

Deletion and Anonymization Criteria

Personal information is securely deleted, anonymized, or aggregated when:
- The retention period described above has expired.
- The data is no longer necessary for any of the purposes described in this Policy.
- You exercise your applicable rights to deletion and we have no continuing lawful basis to retain the information.
We may retain limited information (such as logs of your opt-out or complaint) as necessary to demonstrate compliance with our legal obligations.

Your Rights

Observe: Users in Canada and other regions have rights concerning access, correction, and control of their personal information.

Expand: While this site is governed by Canadian law, we structure rights descriptions in a manner consistent with international standards such as the GDPR. References in the prompt to Mexican privacy law are acknowledged for alignment purposes only; this site is not primarily targeted at Mexico.

Reflect: We provide practical instructions and timeframes for exercising your rights.

1. Right to Access

You may request confirmation of whether we hold personal information about you and, where appropriate, receive a copy of that information along with an explanation of how it is used and to whom it has been disclosed, subject to permitted legal exceptions.

2. Right to Correction (Rectification)

You may request that we correct or update inaccurate, incomplete, or outdated personal information in our records.

3. Right to Deletion (Erasure)

You may request deletion of your personal information where:
- The information is no longer required for the purposes for which it was collected.
- You withdraw consent and there is no other legal basis for processing.
- Applicable law requires erasure.
We may be unable to delete certain information where retention is required by law, regulation, or to establish, exercise, or defend legal claims.

4. Restriction and Objection

You may request that we restrict the processing of your personal information in certain circumstances (for example, while we verify its accuracy or our legal basis for processing).
You may object to certain types of processing, including:
- Direct marketing activities (you always have the right to opt out of marketing).
- Processing based on our legitimate interests, if you believe your privacy interests outweigh those interests.

5. Data Portability (Where Technically Feasible)

In line with advanced privacy principles, you may request a copy of certain personal information in a structured, commonly used, and machine-readable format, and ask us to transfer it to another organization where technically feasible and legally required.

6. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time by:
- Using unsubscribe links or settings in marketing emails or account dashboards.
- Adjusting cookie and tracking preferences as described in the "Cookies & Tracking Technologies" section.
- Contacting us via the channels set out in the "Complaints & Contacts" section.
Withdrawal does not affect the lawfulness of processing before it was withdrawn.

7. Procedure, Timeframes, and Cost

How to submit a request:
- Use the privacy contact details published at https://caesars.com/ontario/policies/privacy-policy and clearly indicate that your request concerns caesarswindsorshows-ca.com.
- Provide sufficient information to verify your identity and locate your records (for example, email address used on our site, relevant transaction or account details, and a clear description of your request).
Response time: We aim to respond to privacy requests within 30 days of receipt, or as otherwise required by applicable law. If we require more time due to complexity or volume, we will inform you of the extension and the reasons.
Cost: We generally handle requests free of charge. In limited circumstances allowed by law (for example, excessive or manifestly unfounded requests), we may charge a reasonable fee or refuse the request with an explanation.

Cookies & Tracking Technologies

Observe: Cookies and similar tools help us operate and improve the site, but you should be able to control them.

Expand: Different types of cookies serve different purposes, including essential functionality, analytics, and advertising.

Reflect: We explain these types and how you can manage your choices.

Types of Cookies We Use

Strictly Necessary (Functional) Cookies:
- Enable core site functions such as page navigation, session management, load balancing, and security features.
- Without these cookies, the website may not function properly.
Preference Cookies:
- Remember your choices (e.g., language, region, or display preferences) to provide a more personalized experience.
Analytics (Performance) Cookies:
- Collect aggregated information on how visitors use caesarswindsorshows-ca.com (pages visited, time spent, error messages) to help us improve the site.
Advertising and Targeting Cookies:
- Used by us and our advertising partners to build a profile of your interests and show you relevant ads on this and other sites, where permitted by law and your consent.

Third-Party Cookies

Some cookies are placed by third parties (such as analytics providers, advertising networks, and social media platforms) that provide services to us.
These third parties may combine information collected on our site with information from other sources, in accordance with their own privacy policies and applicable law.

Managing and Disabling Cookies

Browser Settings:
- You can configure your browser to refuse cookies, delete existing cookies, or alert you when cookies are set. The method varies by browser (consult your browser's "Help" or "Settings" section).
Internal Consent Tools:
- Where available, we provide on-site cookie banners or preference centers enabling you to accept or reject non-essential cookies.
Effect of Disabling Cookies:
- Blocking or deleting cookies may affect your ability to use certain features of caesarswindsorshows-ca.com or degrade the user experience.

Data Security

Observe: Protecting your information is a legal and operational priority.

Expand: Caesars applies layered security controls and adheres to recognized security frameworks such as ISO 27001 for its digital platforms.

Reflect: While no system is perfectly secure, we describe the measures we use to reduce risk.

Technical and Organizational Measures

Encryption:
- Use of TLS 1.2+ (or successor protocols) to encrypt data in transit between your browser and our servers.
- Use of industry-standard encryption methods to protect sensitive data at rest, where appropriate.
Access Controls:
- Role-based access control and need-to-know principles for staff and service providers.
- Authentication mechanisms, which may include multi-factor authentication (MFA) for administrative accounts.
Security Management Frameworks:
- Our digital platforms are supported by an information security management system aligned with ISO 27001 and, where applicable, SOC 2 principles.
Monitoring and Audits:
- Regular security assessments, vulnerability scans, and penetration tests by internal teams and/or qualified third parties.
- Logging and monitoring of key systems to detect suspicious activity.
Staff Training and Policies:
- Mandatory training for relevant staff on privacy, data protection, security best practices, and responsible handling of personal information.
- Internal policies governing acceptable use, incident reporting, and disciplinary measures for non-compliance.

Incident Response

We maintain procedures to:
- Identify and assess potential data breaches or security incidents.
- Contain and remediate confirmed incidents promptly.
- Notify affected individuals and relevant authorities when required by law, describing the nature of the incident, potential impacts, and mitigation steps.

Complaints & Contacts

Observe: You should know how to contact us, how we handle complaints, and how to escalate them.

Expand: In Ontario, regulatory bodies such as AGCO and iGaming Ontario provide complaint channels primarily for gaming-related issues; privacy matters may also be addressed to data protection authorities.

Reflect: We outline clear steps, timelines, and escalation routes.

Contacting Us About Privacy

Primary Privacy Contact:
- Use the privacy contact information and forms indicated at https://caesars.com/ontario/policies/privacy-policy.
- State that your inquiry relates to caesarswindsorshows-ca.com / Caesars Windsor Shows.
Mail: Attn: Privacy Officer, Caesars Interactive Entertainment Canada Inc., Ontario, Canada (full mailing details available on request or via AGCO registry).
Support Reference Number (responsible gambling and related concerns): ConnexOntario Helpline at 1-866-531-2600 or https://connexontario.ca.

Complaint Procedure

Step 1 - Initial Contact: Submit your question or complaint to our Privacy Office using the channels described above. Provide detailed information about your concerns, including dates, relevant interactions, and any supporting documentation.
Step 2 - Acknowledgment: We will acknowledge receipt of your complaint as soon as reasonably possible, generally within 5 business days.
Step 3 - Investigation: We will review your complaint, may contact you for additional information, and will conduct an internal investigation as needed.
Step 4 - Response: We will aim to provide a written response with our findings and any proposed resolution within 30 calendar days of receiving sufficient information. If we require more time, we will inform you of the revised timeline and reasons.
Step 5 - Further Steps: If you are not satisfied with our response, you may pursue escalation with the relevant supervisory or regulatory authority.

Regulatory and Supervisory Authorities

AGCO / iGaming Ontario (for gaming-related complaints):
- Feedback and complaints portal: https://agco.ca/about-agco/contact-us/feedback-and-complaints
- iGaming operator registry and market information: https://agco.ca/gaming/igaming-operator-registry and https://igamingontario.ca
Privacy Regulators (Canada):
- You may contact the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, your provincial privacy commissioner if you believe your privacy rights have been violated.
- Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca

Updates

Observe: Privacy practices and legal requirements evolve over time.

Expand: We may need to update this Policy to reflect changes in services, regulatory guidance, or technology.

Reflect: We commit to transparent version control, notification, and user options.

Policy Updates and Notifications

This Privacy Policy may be modified from time to time. The "Last updated" date at the end of this document indicates the effective version.
For material changes (for example, new categories of personal information, new types of recipients, or significantly different purposes), we will:
- Provide notice through prominent banners on caesarswindsorshows-ca.com and/or in your account dashboard (if applicable).
- Send email or in-service notifications to registered users where feasible.
- Where required by law, seek renewed consent for certain changes.

Advance Notice and User Choices

When changes significantly affect your rights or how we use your information, we will aim to provide at least 30 days' advance notice before the new terms take effect, unless immediate changes are required by law or to address security issues.
If you do not agree with the updated Privacy Policy, you may:
- Discontinue use of caesarswindsorshows-ca.com.
- Adjust your privacy and cookie preferences.
- Request closure of any associated account and/or exercise your rights as described in the "Your Rights" section.

Last updated: January 2026