Responsible Gaming

Responsible gaming at Caesars Windsor Shows is based on the idea that gambling is a form of entertainment, not a way to make money or solve financial or personal problems. Our goal is to help you make conscious, informed decisions about when, how, and how much you play, and to ensure that your experience on caesarswindsorshows-ca.com remains enjoyable, safe, and under your control. Caesars Windsor Shows, operated in Ontario by Caesars Interactive Entertainment Canada Inc. (licensed by the Alcohol and Gaming Commission of Ontario), is committed to supporting you with practical tools, clear information, and access to independent professional help if gambling stops being fun. If you are ever concerned about your play, we encourage you to use our responsible gaming features, contact support, and reach out to the confidential help resources listed on this page.

Risk Awareness

OBSERVE: Gambling always involves risk, and some players may develop harmful habits over time. EXPAND: Understanding early warning signs helps you act before gambling becomes a problem. REFLECT: Review the indicators below honestly and consider seeking help if several apply to you.

Common signs of potential gambling harm

• Increasing time and money spent: Frequently betting more than you planned, extending sessions, or chasing losses with larger stakes.
• Preoccupation with gambling: Often thinking about Caesars Windsor Shows or other gambling activities when you are at work, with family, or supposed to be doing other things.
• Loss of control: Finding it hard to stop playing, ignoring self-imposed limits, or feeling strong urges to continue until all available funds are used.
• Financial problems: Borrowing money, using funds meant for rent, bills, food, or savings, or using credit to gamble.
• Emotional distress: Feeling guilt, anxiety, irritability, or depression after playing; gambling to escape problems or negative moods.
• Impact on relationships and work: Hiding gambling from loved ones, arguing about money or time spent online, missing work or school, or reduced performance.
• Ignoring other activities: Losing interest in hobbies, social events, or family time because of gambling.

Self-assessment: quick check of your gambling behaviour

Use the questions below as a private screening tool. They are not a diagnosis, but they can indicate whether it may be time to seek support.

• 1. Do you often spend more time or money gambling than you originally intended?
• 2. Have you tried to cut down or stop gambling but found it difficult?
• 3. Do you gamble to escape stress, loneliness, boredom, or other negative feelings?
• 4. Have you ever lied to family, friends, or colleagues about how much you gamble or how much you have lost?
• 5. Have your gambling activities caused financial difficulties, such as unpaid bills, debt, or borrowing money?
• 6. Do you feel restless, irritable, or upset when you cannot gamble?
• 7. Has gambling affected your work, studies, or family life (missed events, conflicts, reduced performance)?

Interpretation and next steps: If you answered "yes" to one or more questions, consider this a signal to:

• Set or lower your limits on caesarswindsorshows-ca.com.
• Take a short Time-Out or a longer self-exclusion period.
• Contact a confidential support service such as ConnexOntario at 1-866-531-2600 or through connexontario.ca.

Disclaimer: This self-assessment is informational only and does not replace professional medical, psychological, or legal advice. For a clinical assessment, please consult a licensed health professional.

Limits & Tools

OBSERVE: Setting clear limits helps you manage risk and maintain control. EXPAND: Caesars Windsor Shows, through caesarswindsorshows-ca.com, provides configurable tools so you can set boundaries that reflect your personal circumstances. REFLECT: Use the steps below to apply daily, weekly, and monthly controls to your play.

Deposit limits (daily, weekly, monthly)

Deposit limits restrict the total amount of money you can add to your account over a chosen period. Once a limit is reached, you will not be able to deposit more until the period resets.

1. Access your account settings:
   • Log in to your account on caesarswindsorshows-ca.com.
   • Go to "My Account" or "Profile" in the main menu.
   • Select the "Responsible Gaming" or "Limits" section (wording may vary slightly).
2. Choose your limit type and period:
   • Select Deposit Limits.
   • Choose one or more periods: Daily, Weekly, and/or Monthly.
   • Enter the maximum amount you are comfortable depositing for each selected period, for example:
     • Daily: CAD 50
     • Weekly: CAD 150
     • Monthly: CAD 400
3. Confirm and understand changes:
   • Review your entries carefully and confirm the limits.
   • Lowering limits typically takes effect immediately.
   • Raising or removing limits usually takes effect only after a cooling-off period (for example, 24 hours or longer) as required by Ontario and industry standards, and may also require you to reconfirm the change after the waiting period.

Protective clause: For your security, Caesars Windsor Shows may, in compliance with Ontario regulatory requirements, refuse or delay any request to increase limits where it reasonably believes this is necessary to protect you or comply with law or licence conditions.

Time limits and session control

Time management is as important as money management. Setting session limits helps prevent long, unplanned periods of play.

• Session timers:
  • In your "Responsible Gaming" settings, select "Time Limits" or similar.
  • Choose a maximum continuous play time (for example, 30, 60, or 120 minutes).
  • When the time is reached, you will receive a pop-up notification. In some cases, you may be automatically logged out or required to confirm you wish to continue.
• Reality checks:
  • Enable periodic reminders (for example, every 15, 30, or 60 minutes) that show how long you have been playing and how much you have won or lost during the session.
  • Use these reminders to consciously decide whether to stop, withdraw funds, or continue.

Short breaks: Time-Out (24 - 72 hours)

A Time-Out is a short, temporary break during which you cannot play but may, depending on regulatory settings, still access certain account information.

1. How to initiate a Time-Out:
   • Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or a similarly named section.
   • Select a duration such as 24 hours, 48 hours, or 72 hours. Longer periods, such as 7 or 14 days, may also be available.
2. Confirming your decision:
   • Read the on-screen explanation of what Time-Out means.
   • Confirm your choice. Once confirmed, the Time-Out takes effect immediately or as stated on the confirmation screen.
3. During the Time-Out:
   • You will not be able to place bets or wager real money on caesarswindsorshows-ca.com.
   • You may still be able to view your account history and responsible gaming tools, but functionality is restricted according to Ontario requirements and operator policies.
   • The Time-Out cannot usually be cancelled or shortened once started.

Regional compliance note: All limits and Time-Out tools are implemented in alignment with the applicable standards of the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario, including mandatory waiting periods for limit increases and the irreversibility of certain break tools once activated.

Self-Exclusion

OBSERVE: Some players need a longer or more robust break than a Time-Out. EXPAND: Self-exclusion is a formal agreement not to use gambling services for a defined period. REFLECT: Understanding the steps and consequences will help you choose the right protection level for your situation.

Types of self-exclusion

• Temporary self-exclusion: Blocking access to your account and gambling services for a minimum of 6 months or a longer fixed period (for example, 1, 2, or 3 years).
• Permanent or "lifetime" exclusion: A long-term or indefinite restriction on access to your account and services. In some cases, requests to lift such exclusions may not be accepted, or may only be considered after a substantial period with documented evidence of recovery.
• Ontario-wide or land-based exclusion: Separate programs may exist for self-exclusion from land-based casinos or from multiple operators. These are managed by provincial regulators and are distinct from operator-specific online self-exclusion.

How to self-exclude on caesarswindsorshows-ca.com

1. Navigate to the self-exclusion section:
   • Log in to your account (if you are currently able to do so).
   • Go to "My Account", then "Responsible Gaming".
   • Select "Self-Exclusion" or "Close Account for Responsible Gaming".
2. Select the exclusion period:
   • Choose from available durations, for example:
     • 6 months
     • 1 year
     • 2 years
     • 5 years
     • Lifetime / permanent (where available)
   • Read the description of what each period entails and whether it can ever be reversed.
3. Confirm your decision:
   • Carefully review the implications presented on-screen.
   • Tick any required acknowledgement boxes (for example, confirming that you understand this is a responsible gaming action and may not be reversed during the selected period).
   • Click "Confirm" or "Submit" to activate the self-exclusion.
4. If you cannot access your account:
   • Contact customer support using the details available on caesarswindsorshows-ca.com or through the responsible gaming contact options.
   • Explain that you wish to self-exclude for responsible gaming reasons. You may be asked to verify your identity to protect your privacy and security.

Consequences of self-exclusion

• Access restrictions:
  • You will not be able to log into your account, place bets, or participate in any real-money gambling activities on caesarswindsorshows-ca.com during the exclusion period.
• Account balance and withdrawals:
  • Any remaining real-money balance will be handled in accordance with applicable Ontario law, AGCO/iGaming Ontario standards, and the site's Terms of Service.
  • Where permitted, you may be able to arrange withdrawal of remaining funds by contacting support, subject to identity verification, anti-money-laundering controls, and any pending regulatory checks.
  • Bonuses or promotional benefits may be forfeited according to the promotional terms and conditions.
• Marketing communications:
  • Marketing communications related to gambling from Caesars Windsor Shows will be stopped as soon as reasonably practicable, subject to legal and technical limitations.
  • You may still receive essential service messages (for example, information about account closure, security, or regulatory notices).
• Ending or extending self-exclusion:
  • Temporary self-exclusion will not be lifted before the minimum period expires.
  • After expiry, reactivation - if allowed - may require an explicit request and further checks; in some cases, reactivation may not be permitted for specific exclusion types.
  • You may request an extension of your self-exclusion at any time before it ends.

Important protective clause: Self-exclusion is a cooperative measure. While Caesars Windsor Shows takes reasonable steps to prevent access to your account, you also have a responsibility not to attempt to circumvent your exclusion by creating new accounts or using other services. If such activity is detected, accounts may be closed and access restricted in accordance with regulatory obligations and Terms of Service.

Support Resources

OBSERVE: Access to timely, confidential support is essential for players and families affected by gambling. EXPAND: In addition to the tools offered on caesarswindsorshows-ca.com, independent professional organizations can provide counselling, crisis support, and treatment referrals. REFLECT: Use the contacts below even if you are unsure whether your gambling is a problem - early conversations can prevent more serious harm.

Local support for players in Canada (with focus on Ontario)

• ConnexOntario
  • Phone: 1-866-531-2600
  • Website: https://connexontario.ca
  • Services: Free, confidential information and referral for problem gambling, mental health, and addictions in Ontario.
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English and French; access to interpreters for many other languages may be available.
• Responsible Gambling Council (RGC)
  • Website: https://responsiblegambling.org
  • Services: Evidence-based information, tools, and education about safer play, including resources for players in Ontario and across Canada.
• Provincial health and addiction services:
  • Many provinces, including Ontario, offer publicly funded counselling for gambling-related issues. ConnexOntario can help you locate services near you.

International support organizations

National and regional self-exclusion schemes (outside Canada)

Although Caesars Windsor Shows is focused on Ontario, players may be aware of, or have used, international self-exclusion schemes. These do not replace local Ontario protections but can complement them when gambling abroad.

• United Kingdom - GAMSTOP
  • Website: https://www.gamstop.co.uk
  • Scope: Free national self-exclusion for online gambling sites licensed by the UK Gambling Commission.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Accessible via Spain's Dirección General de Ordenación del Juego (DGOJ) portal.
  • Scope: National registry allowing individuals to prohibit themselves from accessing regulated gambling in Spain.
• Other jurisdictions:
  • Many countries offer their own self-exclusion and blocking schemes. If you reside or spend time outside Canada, consult the relevant local regulator's website for details.

Blocking and filtering tools

Blocking software can help you limit access to gambling sites and apps across your devices. These tools are operated independently of caesars-windsor-shows-ca.com.

• Gamban
  • Website: https://www.gamban.com
  • Function: Software that blocks access to many online gambling sites and apps on computers and mobile devices.
• BetBlocker
  • Website: https://www.betblocker.org
  • Function: Free blocking tool that allows you to restrict access to gambling sites for specified periods.
• Device-level controls:
  • Check parental control or content-filter features provided by your internet service provider, mobile operating system, or router to further restrict access to gambling content.

Family and friends support resources

• Family members can access many of the same support lines, including ConnexOntario and Gambling Therapy, for guidance on coping strategies.
• Gam-Anon (international support for family and friends of problem gamblers) - see https://www.gam-anon.org for meeting information.
• Online forums and peer support: Reputable mental health and addiction forums may host moderated discussion boards for families facing gambling-related issues. Always verify the credibility and privacy practices of any online community you use.

Confidentiality assurance: Independent support organizations listed here generally provide confidential services and will not share your information without your consent, except in limited circumstances required by law (for example, imminent risk of harm). For specific privacy practices, please consult each organization's policy directly.

Help for Family

OBSERVE: Gambling problems often affect partners, children, relatives, and close friends. EXPAND: Families may experience financial stress, trust issues, and emotional strain, and they need structured support. REFLECT: Early, compassionate engagement can encourage the person to seek help and reduce harm for everyone involved.

Approaching someone you are concerned about

• Prepare yourself: Learn about gambling addiction and responsible gaming (for example, through responsiblegambling.org or ConnexOntario) so you can discuss facts, not accusations.
• Choose the right time and place: Talk when both of you are calm, not immediately after a gambling incident or during an argument. Select a private, neutral setting.
• Use non-judgmental language: Focus on behaviours and impacts rather than character. For example, say "I'm worried about how much time has been going into online gambling" instead of "You are irresponsible."
• Express concern, not blame: Emphasize that your goal is to support them and protect the family, not to shame or punish.
• Encourage professional help: Suggest contacting a helpline or counsellor together and exploring options such as limits, Time-Outs, or self-exclusion on caesarswindsorshows-ca.com.

Support resources for family members

• ConnexOntario - Families in Ontario can call 1-866-531-2600 or visit connexontario.ca for information and referrals specifically for loved ones of people experiencing gambling-related harm.
• Responsible Gambling Council - Resources and educational materials to help families understand gambling risks and set boundaries: responsiblegambling.org.
• Gam-Anon - A fellowship for relatives and friends of problem gamblers: gam-anon.org. Offers local meetings and online information.
• Online forums and chats:
  • Some addiction support charities host moderated online groups or chats for families. Look for organizations with clear privacy policies and professional moderation.

Recommended next steps for families

• Secure your finances:
  • Review joint accounts, set spending limits, and consider separating some finances if necessary to protect essential expenses such as rent, food, and utilities.
  • Seek independent financial advice if debts or credit issues have arisen.
• Consider professional counselling:
  • Psychotherapists, psychologists, and social workers experienced in addiction can help both the person who gambles and affected family members.
  • In Ontario, ConnexOntario can help identify local, low-cost, or publicly funded services.
• Use hotlines and crisis services when needed:
  • If anyone is at immediate risk of self-harm or violence, contact emergency services without delay.
  • For non-emergency crises linked to gambling, call a provincial mental health or crisis line in addition to gambling-specific services.
• Set clear boundaries:
  • Be specific about what you will and will not do - for example, not lending money for gambling or covering gambling-related debts.
  • Apply boundaries consistently and seek support if you find it difficult to maintain them.

Well-being reminder: It is not your responsibility to control another person's gambling. Focus on your safety and mental health, and use the support resources available to you.

Operator's Commitment

OBSERVE: As a regulated operator in Ontario, Caesars Interactive Entertainment Canada Inc., providing the Caesars Windsor Shows experience via caesarswindsorshows-ca.com, must comply with AGCO and iGaming Ontario standards for responsible gambling. EXPAND: This includes proactive monitoring, risk-based interventions, and clear information for players. REFLECT: Our internal procedures are designed to help identify risky patterns and offer support while respecting your privacy and legal rights.

Internal risk-check and behaviour monitoring

• Data-driven analysis:
  • We may review transactional and behavioural data such as deposit patterns, session length, frequency of play, and chasing-loss behaviours.
  • Risk checks are aimed at identifying patterns that may indicate potential gambling-related harm, consistent with applicable privacy and data-protection laws.
• Risk indicators may include (non-exhaustive):
  • Rapid or repeated increases in deposit or loss amounts.
  • Very long or unusually frequent play sessions.
  • Repeated unsuccessful attempts to deposit or indications of financial distress.
  • Use of multiple payment methods in a short period, where linked to problematic play rather than fraud controls.
  • Attempts to circumvent self-imposed limits or previously applied restrictions.
• Proportional responses:
  • Displaying in-session messages promoting breaks, limits, and support resources.
  • Suggesting or, in some cases, imposing additional limits or restrictions on the account.
  • In higher-risk situations, temporarily suspending activity while conducting additional checks in line with regulatory standards.

When we may initiate contact

• Contact triggers:
  • If internal monitoring identifies patterns consistent with significant risk of gambling harm.
  • If you request help, information, or self-exclusion through our support channels.
  • If we are required by Ontario regulators to provide specific information or warnings to certain customer categories.
• Form of contact:
  • In-account messages or pop-ups encouraging you to review limits or consider a break.
  • Email communications outlining available tools and independent support resources such as ConnexOntario.
  • In some situations, telephone contact by trained staff, where you have provided a valid number and consent to such contact, to discuss responsible gaming options.
• Purpose and boundaries:
  • The purpose of any outreach is harm minimization and regulatory compliance, not marketing.
  • All contacts will be conducted respectfully and, as far as permitted by law, confidentially.
  • We may recommend actions such as lowering limits, taking a Time-Out, or activating self-exclusion and will provide information on external support services.

Regulatory context: These commitments are implemented to align with the standards and guidelines of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario, and broader industry best practices, as updated periodically through to at least 2026.

Updates

OBSERVE: Responsible gaming practices and legal requirements evolve over time. EXPAND: Caesars Windsor Shows must keep this page current with applicable Canadian and Ontario regulations and industry standards. REFLECT: You should regularly review this page to stay informed about available tools, your rights, and our obligations.

How we will notify you of changes

• Website updates:
  • Material changes to responsible gaming policies, tools, or contact details will be reflected on this page on caesarswindsorshows-ca.com.
  • For significant updates, we may display banners, pop-up notifications, or highlighted notices when you access the site or your account.
• Email and in-account messages:
  • Where appropriate and where you have provided consent or where permitted by law, we may send you emails or secure in-account messages summarizing key changes to responsible gaming information or tools.
• Regulatory information:
  • Additional regulatory and policy information related to Ontario operations may be available through:
    • AGCO iGaming Operator Registry (licence number OPIG1233978 for Caesars Interactive Entertainment Canada Inc.).
    • iGaming Ontario (market oversight and reports).

Last updated: This responsible gaming information was last updated on 6 November 2025 and is intended to remain aligned with applicable standards through at least 2026, subject to further regulatory or operational updates.

Contact & Feedback

OBSERVE: Direct communication channels allow players to seek help, ask questions, and provide feedback about responsible gaming. EXPAND: While some contact details for specific internal departments may not be publicly listed, we provide clear routes for support and regulatory escalation. REFLECT: Use these channels for responsible gaming inquiries, self-control requests, or to report concerns.

Responsible gaming support and feedback

• Primary support helpline reference:
  • For specialized responsible gambling advice, information, and referrals in Ontario, contact:
    • ConnexOntario - 1-866-531-2600, https://connexontario.ca.
• Operator contact:
  • For questions specifically about your account on caesarswindsorshows-ca.com, responsible gaming tools (limits, Time-Outs, self-exclusion), or to request assistance applying additional controls, please use the customer support channels provided on the website (for example, live chat or help centre), and indicate that your query concerns responsible gaming.
  • Where a dedicated email address for the responsible gaming team is made available on caesarswindsorshows-ca.com, you may use it to:
    • Request or adjust responsible gaming limits and tools.
    • Ask for clarification about policies and procedures.
    • Provide feedback on how Caesars Windsor Shows can improve player protection.
• Regulator feedback and complaints:
  • If you wish to submit feedback or a complaint relating to regulated iGaming operations in Ontario, you may contact:
    • Alcohol and Gaming Commission of Ontario - Feedback and Complaints Portal: https://agco.ca/about-agco/contact-us/feedback-and-complaints.

Feedback form for self-control and support requests

Where available on caesarswindsorshows-ca.com, the online contact or feedback form can be used to submit responsible gaming-related requests. When completing such a form, we recommend that you:

1. Select "Responsible Gaming", "Account Limits", or a similar category if offered.
2. Provide:
   • Your full name (as registered on your account).
   • Your registered email address and/or username.
   • A clear description of what you need, such as:
     • Help setting or lowering deposit or time limits.
     • Assistance taking a Time-Out or self-excluding.
     • Questions about responsible gaming policies or tools.
3. Indicate if your situation is urgent or if you are in distress, so that support staff can prioritize appropriately.

Privacy note: Any information you provide in connection with responsible gaming will be handled in accordance with the Privacy Policy applicable to Ontario operations and will be used to the extent necessary to provide support, meet legal and regulatory obligations, and improve responsible gaming services.